> For the complete documentation index, see [llms.txt](https://docs.pullbay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pullbay.com/help-center/readme.md).

# Help Center

Get help with Pullbay

<h2 align="center">How can we help?</h2>

<p align="center">Browse topics below or contact our support team.</p>

<p align="center"><a href="mailto:support@pullbay.com" class="button primary">Contact support</a> <a href="https://docs.pullbay.com/documentation" class="button secondary">View documentation</a></p>

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>🚀</strong></td><td><strong>Getting started</strong></td><td>Create an account and make your first call</td><td><a href="https://docs.pullbay.com/documentation/getting-started/quickstart">https://docs.pullbay.com/documentation/getting-started/quickstart</a></td></tr><tr><td><strong>🔑</strong></td><td><strong>Authentication</strong></td><td>API keys and security</td><td><a href="https://docs.pullbay.com/documentation/getting-started/authentication">https://docs.pullbay.com/documentation/getting-started/authentication</a></td></tr><tr><td><strong>💳</strong></td><td><strong>Billing</strong></td><td>Credits, plans, and invoices</td><td><a href="https://docs.pullbay.com/documentation/plans-and-usage/billing">https://docs.pullbay.com/documentation/plans-and-usage/billing</a></td></tr><tr><td><strong>⚡</strong></td><td><strong>Rate limits</strong></td><td>Understanding and handling limits</td><td><a href="https://docs.pullbay.com/documentation/plans-and-usage/rate-limits">https://docs.pullbay.com/documentation/plans-and-usage/rate-limits</a></td></tr><tr><td><strong>🔧</strong></td><td><strong>Errors</strong></td><td>Troubleshooting API errors</td><td><a href="https://docs.pullbay.com/documentation/concepts/errors-and-retries">https://docs.pullbay.com/documentation/concepts/errors-and-retries</a></td></tr></tbody></table>

***

## Frequently asked questions

### Account & billing

<details>

<summary><strong>How do credits work?</strong></summary>

Credits are consumed when you make successful API requests. The cost depends on the endpoint and amount of data returned. Failed requests don't consume credits.

[Learn more about credits →](https://docs.pullbay.com/documentation/plans-and-usage/credits)

</details>

<details>

<summary><strong>What happens when I run out of credits?</strong></summary>

When your balance reaches zero, API requests will be rejected with a `402 Payment Required` error. You can add credits anytime from your dashboard without changing your plan.

</details>

<details>

<summary><strong>Can I get a refund?</strong></summary>

Credits are non-refundable but never expire. If you believe you were charged incorrectly, contact support with your request details.

</details>

### API & integration

<details>

<summary><strong>What's the difference between standard and managed pagination?</strong></summary>

**Standard pagination** — You control the flow, requesting one page at a time. Best for custom apps where you need partial data.

**Managed pagination** — Pullbay fetches all pages and returns aggregated results. Best for n8n/Make.com workflows.

Both cost the same per amount of data.

[Learn more about pagination→](https://docs.pullbay.com/documentation/concepts/pagination)

</details>

<details>

<summary><strong>Why am I getting rate limited?</strong></summary>

Rate limits depend on your plan. Check the `remaining` header in responses. If you consistently hit limits, consider upgrading your plan or optimizing your request patterns.

[Learn more about rate limits →](https://docs.pullbay.com/documentation/plans-and-usage/rate-limits)

</details>

<details>

<summary><strong>Can I use Pullbay with n8n or Make.com?</strong></summary>

Yes! Pullbay is designed for automation tools. Use managed pagination endpoints (`/all`) to get complete datasets in one request without writing pagination loops.

[See n8n integration guide →](https://docs.pullbay.com/documentation/integrations/pullbay-x-n8n-integration)

</details>

### Data & reliability

<details>

<summary><strong>How fresh is the data?</strong></summary>

Data is fetched in real-time when you make a request. We don't cache results, so you always get the latest available data from the source.

</details>

<details>

<summary><strong>What happens if an endpoint is down?</strong></summary>

Check the service health in your dashboard. If an endpoint is experiencing issues, requests may fail or return partial results. We handle retries internally when possible.

[Check service health →](https://docs.pullbay.com/documentation/platform-best-practices/service-health)

</details>

<details>

<summary><strong>Can I request a new data source?</strong></summary>

Yes! Contact us through the dashboard or email with:

* The data source you need
* Your use case
* Expected volume

We prioritize based on demand and feasibility.

</details>

***

## Contact support

### Before contacting us

1. Check the [documentation](https://docs.pullbay.com/documentation)
2. Review the FAQs above
3. Check [service health](https://docs.pullbay.com/documentation/platform-best-practices/service-health) for known issues

### How to reach us

**Email:** <support@pullbay.com>

**Include in your request:**

* Your account email
* Request ID (from API response)
* What you expected vs. what happened
* Any error messages

### Response times

| Plan    | Standard issues | Critical issues |
| ------- | --------------- | --------------- |
| Free    | Best effort     | Best effort     |
| Hobby   | 48 hours        | 24 hours        |
| Builder | 24 hours        | 4 hours         |
| Scale   | 4 hours         | 1 hour          |