Help Center

How can we help?

Browse topics below or contact our support team.

Contact support View documentation

🚀

Getting started

Create an account and make your first call

🔑

Authentication

API keys and security

💳

Billing

Credits, plans, and invoices

⚡

Rate limits

Understanding and handling limits

🔧

Errors

Troubleshooting API errors

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Frequently asked questions

Account & billing

How do credits work?

Credits are consumed when you make successful API requests. The cost depends on the endpoint and amount of data returned. Failed requests don't consume credits.

Learn more about credits →

What happens when I run out of credits?

When your balance reaches zero, API requests will be rejected with a 402 Payment Required error. You can add credits anytime from your dashboard without changing your plan.

Can I get a refund?

Credits are non-refundable but never expire. If you believe you were charged incorrectly, contact support with your request details.

API & integration

What's the difference between standard and managed pagination?

Standard pagination — You control the flow, requesting one page at a time. Best for custom apps where you need partial data.

Managed pagination — Pullbay fetches all pages and returns aggregated results. Best for n8n/Make.com workflows.

Both cost the same per amount of data.

Learn more about pagination→

Why am I getting rate limited?

Rate limits depend on your plan. Check the remaining header in responses. If you consistently hit limits, consider upgrading your plan or optimizing your request patterns.

Learn more about rate limits →

Can I use Pullbay with n8n or Make.com?

Yes! Pullbay is designed for automation tools. Use managed pagination endpoints (/all) to get complete datasets in one request without writing pagination loops.

See n8n integration guide →

Data & reliability

How fresh is the data?

Data is fetched in real-time when you make a request. We don't cache results, so you always get the latest available data from the source.

What happens if an endpoint is down?

Check the service health in your dashboard. If an endpoint is experiencing issues, requests may fail or return partial results. We handle retries internally when possible.

Check service health →

Can I request a new data source?

Yes! Contact us through the dashboard or email with:

• The data source you need

• Your use case

• Expected volume

We prioritize based on demand and feasibility.

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Contact support

Before contacting us

1. Check the documentation

2. Review the FAQs above

3. Check service health for known issues

How to reach us

Email: [email protected]

Include in your request:

• Your account email

• Request ID (from API response)

• What you expected vs. what happened

• Any error messages

Response times

Plan	Standard issues	Critical issues
Free	Best effort	Best effort
Hobby	48 hours	24 hours
Builder	24 hours	4 hours
Scale	4 hours	1 hour