> For the complete documentation index, see [llms.txt](https://docs.pullbay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pullbay.com/documentation/plans-and-usage/billing.md).

# Billing

Pullbay uses a credit-based billing model designed to give you control over costs. You choose a plan, use credits, and top up as needed. **Exact pricing is available in the** [**Pullbay dashboard**](https://dashboard.pullbay.com/)**.**

***

## Billing Model

1. **Choose a plan** — Each plan includes a monthly credit allocation, rate limit tier, and support level
2. **Use credits** — Requests consume credits based on the data returned
3. **Top up as needed** — Add more credits at any time without changing your plan

For a full explanation of how credits work, see the [Credits guide.](/documentation/plans-and-usage/credits.md)

***

## Plans

Plans are billed monthly and include:

* A base credit allocation (refreshes each billing cycle)
* A rate limit tier (requests per minute)
* A support tier

Available plans: **Free**, **Starter**, **Growth**, **Scale**.

For specific plan pricing, credit allocations, and feature comparisons, see the [Plans guide ](#plans)or the [Billing section of your dashboard.](https://dashboard.pullbay.com/billing)

***

## Billing Cycle

* Plans renew on the **same day each month**
* Plan credits **refresh at renewal** — unused plan credits do **not** roll over
* Top-up credits (purchased separately) **do not expire**

***

## Adding Credits

You can add credits at any time without changing your plan:

1. Go to **Billing** in your dashboard
2. Click **Add Credits**
3. Choose an amount
4. Complete payment

Credits are added to your account immediately and do not expire.

***

## Payment Methods

Pullbay accepts:

* Credit and debit cards (Visa, Mastercard, American Express)
* PayPal (available in some regions)

Payment information is stored securely and processed by **Stripe**.

***

## Invoices

Invoices are generated for:

* Monthly plan charges
* Credit top-ups

Access invoices from **Billing > Invoices** in your dashboard. Each invoice includes:

* Line items with descriptions
* Tax breakdown (where applicable)
* Payment status

Email receipts are sent automatically after each charge. You can also download receipts directly from the dashboard.

***

## Changing Plans

### Upgrading

* Takes effect **immediately**
* New rate limits apply right away
* You receive prorated credit for the current period

### Downgrading

* Takes effect at the **start of your next billing cycle**
* Current features and rate limits remain until renewal
* Credit allocation changes at renewal

***

## Cancellation

You can cancel your plan at any time:

1. Go to **Billing > Plan**
2. Click **Cancel Plan**
3. Confirm cancellation

After cancellation:

* You keep access until the end of your billing period
* You will lose the credits included in the package
* You can continue using credits on the free tier

***

## Tax

Prices shown may exclude tax. Applicable taxes are calculated at checkout based on:

* Your billing address
* Tax regulations in your jurisdiction

Business customers may be able to provide tax IDs for exemption, depending on their region.

***

## Frequently Asked Questions

<details>

<summary>Do unused plan credits roll over?</summary>

No. Monthly plan credits reset at each billing cycle. Top-up credits (purchased separately) do not expire.

</details>

<details>

<summary>Can I cancel my plan mid-month?</summary>

Yes. You keep access until the end of your current billing period. No partial refunds are issued.

</details>

<details>

<summary>Is billing handled securely?</summary>

Yes. Payment information is processed by Stripe and never stored on Pullbay's servers.

</details>

<details>

<summary>What payment methods are accepted?</summary>

Credit/debit cards (Visa, Mastercard, Amex) and PayPal in some regions.

</details>

<details>

<summary>How do I get a receipt?</summary>

Email receipts are sent automatically after each charge. You can also download them from **Billing > Invoices** in your dashboard.

</details>

<details>

<summary>What happens if my payment fails?</summary>

Your account may be limited if a payment fails. Update your payment method in **Billing > Payment Methods** and contact support if needed.

</details>

<details>

<summary>Can I set a spending limit?</summary>

You can control spending by setting an auto-reload threshold and not enabling auto-reload, which means your credits won't exceed what you've manually purchased. Configure usage alerts in your account settings.

</details>

***

*Related:* [*Credits* ](/documentation/plans-and-usage/credits.md)*·* [*Plans*](/documentation/plans-and-usage/plans.md)*·* [*Usage Tracking* ](/documentation/plans-and-usage/plans.md)*·* [*Cost Optimization*](/documentation/platform-best-practices/cost-optimization-revisit.md)