Billing

Pullbay uses a credit-based billing model designed to give you control over costs. You choose a plan, use credits, and top up as needed. Exact pricing is available in the Pullbay dashboard.

---

Billing Model

1. Choose a plan — Each plan includes a monthly credit allocation, rate limit tier, and support level

2. Use credits — Requests consume credits based on the data returned

3. Top up as needed — Add more credits at any time without changing your plan

For a full explanation of how credits work, see the Credits guide.

---

Plans

Plans are billed monthly and include:

• A base credit allocation (refreshes each billing cycle)

• A rate limit tier (requests per minute)

• A support tier

Available plans: Free, Starter, Growth, Scale.

For specific plan pricing, credit allocations, and feature comparisons, see the Plans guide or the Billing section of your dashboard.

---

Billing Cycle

• Plans renew on the same day each month

• Plan credits refresh at renewal — unused plan credits do not roll over

• Top-up credits (purchased separately) do not expire

---

Adding Credits

You can add credits at any time without changing your plan:

1. Go to Billing in your dashboard

2. Click Add Credits

3. Choose an amount

4. Complete payment

Credits are added to your account immediately and do not expire.

---

Payment Methods

Pullbay accepts:

• Credit and debit cards (Visa, Mastercard, American Express)

• PayPal (available in some regions)

Payment information is stored securely and processed by Stripe.

---

Invoices

Invoices are generated for:

• Monthly plan charges

• Credit top-ups

Access invoices from Billing > Invoices in your dashboard. Each invoice includes:

• Line items with descriptions

• Tax breakdown (where applicable)

• Payment status

Email receipts are sent automatically after each charge. You can also download receipts directly from the dashboard.

---

Changing Plans

Upgrading

• Takes effect immediately

• New rate limits apply right away

• You receive prorated credit for the current period

Downgrading

• Takes effect at the start of your next billing cycle

• Current features and rate limits remain until renewal

• Credit allocation changes at renewal

---

Cancellation

You can cancel your plan at any time:

1. Go to Billing > Plan

2. Click Cancel Plan

3. Confirm cancellation

After cancellation:

• You keep access until the end of your billing period

• You will lose the credits included in the package

• You can continue using credits on the free tier

---

Tax

Prices shown may exclude tax. Applicable taxes are calculated at checkout based on:

• Your billing address

• Tax regulations in your jurisdiction

Business customers may be able to provide tax IDs for exemption, depending on their region.

---

Frequently Asked Questions

Do unused plan credits roll over?

No. Monthly plan credits reset at each billing cycle. Top-up credits (purchased separately) do not expire.

Can I cancel my plan mid-month?

Yes. You keep access until the end of your current billing period. No partial refunds are issued.

Is billing handled securely?

Yes. Payment information is processed by Stripe and never stored on Pullbay's servers.

What payment methods are accepted?

Credit/debit cards (Visa, Mastercard, Amex) and PayPal in some regions.

How do I get a receipt?

Email receipts are sent automatically after each charge. You can also download them from Billing > Invoices in your dashboard.

What happens if my payment fails?

Your account may be limited if a payment fails. Update your payment method in Billing > Payment Methods and contact support if needed.

Can I set a spending limit?

You can control spending by setting an auto-reload threshold and not enabling auto-reload, which means your credits won't exceed what you've manually purchased. Configure usage alerts in your account settings.

---

Related: Credits · Plans· Usage Tracking · Cost Optimization