Service Health
Service Health
Pullbay continuously monitors all services and endpoints. This page explains how to check status and what the indicators mean.
Where to Check Status
Dashboard
Your Pullbay dashboard shows the current status of all endpoints you use. The overview page displays:
Overall platform status
Status of each service
Recent incidents (if any)
Status Page
A public status page shows current and historical uptime for all services.
Bookmark it to check during outages.
Status Indicators
Each service and endpoint displays one of the following states:
Operational
🟢
Working normally
Degraded
🟡
Working but with reduced performance or reliability
Partial outage
🟠
Some endpoints or regions affected
Outage
🔴
Service unavailable
What Each Status Means
Operational
Everything is working as expected. Request success rates are normal and response times are within expected ranges.
Degraded
The service is working but you may experience:
Slower response times
Occasional timeouts
Lower success rates than normal
Requests may still succeed, but with higher latency. Consider adding extra timeout buffer in your integration.
Partial Outage
Some parts of the service are affected:
Specific endpoints might be unavailable while others continue working
Certain regions may be impacted
Specific data sources may be temporarily unavailable
Check the incident details to understand which parts are affected.
Outage
The service is unavailable. Requests will fail.
During outages:
Implement fallback logic if available
Queue requests for retry after recovery
Monitor the status page for updates
Incident Communication
When incidents occur, Pullbay communicates through:
Status page updates (immediate)
Dashboard notifications
Email notifications (for significant incidents)
Incident reports typically include:
What’s affected
When it started
Current status
Expected resolution time (when known)
Root cause (in post-incident reports)
Monitoring Your Usage
Beyond service health, you should monitor your own usage:
Success rate — What percentage of your requests succeed
Response times — Whether responses are getting slower
Error patterns — Whether certain endpoints are failing more frequently
Your dashboard provides these metrics broken down by endpoint and time period.
Recommendations
To build resilient integrations:
Monitor both platform status and your own usage metrics
Adjust timeouts when performance degrades
Implement retry logic for transient failures
Use fallback strategies where possible
Track error patterns to detect issues early
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